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Industry use case

Healthcare & patient intake

Patients complete intake or registration forms on their own smartphone – before the appointment starts. Less paper, shorter waits, GDPR-compliant processing.

Typical challenges

  • Paper forms extend wait times and create media breaks
  • Illegible handwriting and manual transcription
  • No central reporting or traceability of changes
  • Patients without a suitable device or complicated signup

The QRFlow solution

QR in the waiting room or on the appointment slip opens a multilingual form. Responses land in the protected dashboard, are exportable and logged in the audit trail. Forms can be paused or versioned – without new QR artwork.

How practices & clinics benefit

Shorter waits

Data captured before the consultation – conversation starts faster and more structured.

Less paper

Digital capture on the patient's device – no stack at reception.

Traceability

Audit log documents creation and changes to forms and campaigns.

Flexible updates

Change fields and forms in the dashboard – QR on the poster stays valid.

Matching QRFlow features

  • Forms with required fields and validation
  • Multilingual fields and labels
  • Bot protection and secure transmission
  • Response export (CSV/Excel)
  • Audit log for compliance
  • Webhooks for practice software integration

How it works in practice

  1. 01

    Set up form & QR

    Create intake form, print QR for waiting room.

  2. 02

    Patient scans & fills in

    Form on own device – response visible in dashboard.

  3. 03

    Export & integrate

    Export data or send via webhook to practice software.

Praxissoftware- & Webhook-Integrationen

Connect QR code scans, form responses and webhooks with your existing tools:

  • Practice software
  • Email
  • Export
  • Webhook

QR code scan events & webhooks

Every QR scan triggers real-time events – for automation in CRM, Slack and BI:

form.submission_created

QR code features for this use case

Healthcare centres on forms – complemented by QR for quick access and automation for system integration.

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