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Industry use case

Customer satisfaction & NPS

Short surveys after visits, on the bill or at the exit – collect feedback instantly and correlate with scan data.

Typical challenges

  • Feedback arrives too late or not at all
  • Negative experiences not caught early
  • Survey tool separate from QR campaigns
  • Manual free-text analysis

The QRFlow solution

Surveys as wizard with rating and free text. Sentiment analysis scores answers automatically. Location and scan time show which branch drives feedback.

How service teams benefit

On-site feedback

QR at table, exit or receipt – answer in seconds.

Early sentiment

Negative mood in dashboard – react proactively.

Correlate with scans

Campaign KPIs and survey results together.

Webhook alerts

Notify Slack or Zendesk on bad scores.

Matching QRFlow features

  • Wizard surveys with panels
  • Rating and free-text fields
  • Sentiment analysis
  • Multilingual surveys
  • Webhooks
  • Export and reports

How it works

  1. 01

    Create survey

    Short NPS or satisfaction survey with rating.

  2. 02

    Place QR

    At exit, on bill or table tent.

  3. 03

    Act on results

    Track sentiment trends, alerts on negative feedback.

Zendesk, Slack & BI-Integrationen

Connect QR code scans, form responses and webhooks with your existing tools:

  • Zendesk
  • Intercom
  • Power BI
  • Slack

QR code scan events & webhooks

Every QR scan triggers real-time events – for automation in CRM, Slack and BI:

form.submission_created

QR code features for this use case

Satisfaction lives in surveys behind QR – with analytics and automation for alerts.

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